Guest Information

Cancellation and Change Policy:

A full refund, less $100, will be offered if you change dates or a cancellation is made 14 days or more prior to the scheduled arrival date. If changed or canceled within 14 days, we will do our best to fill the space, but a refund will be made only if the dates can be re-rented.

For holiday reservations, and reservations longer than 14 nights: A full refund, less $150, will be offered if the date change or cancellation is made 14 days or more prior to the scheduled arrival date. If changed or canceled within 14 days, we will do our best to fill the space, but a refund will be made only if the dates can be re-rented.

Before your vacation:

  • Cancellation due to a medical issue for yourself or someone in your immediate family or party.
  • Cancellation due to loss of employment
  • Cancellation due to military deployment

During your vacation:

  • Delayed or canceled flights
  • Lost or delayed luggage
  • Vehicle roadside assistance

While we hope your vacation is perfect in every way, things do happen. This is just a safety net to help out in case they do. If you have additional questions or concerns please contact our office today!

Security Deposit Options For Guests

As is typical with any vacation rental, guests are responsible for any damage or theft that occurs while they are staying with us. We offer guests two security deposit options, and you will have the opportunity to choose which one you’d like after you’ve made your vacation rental selection and reservation.

  • Making a Security Deposit – This will be payable by check, debit or credit 30 days prior to your arrival.  The deposit will be refunded in full within 10 days as long as you take great care of your home. Security deposits are $250.

If you have questions contact us today! And remember, you don’t have to make a final choice until you send back your rental agreement after your reservation is made.

Heavens nook is a beautiful cabin in Plains! Check out their website, HeavensNook.com

Posted by Vivid Marketing & Design on Tuesday, July 17, 2018